Technical Support Manager

Technical Support · Spain, Remote
Department Technical Support
Employment Type Full-Time
Minimum Experience Experienced

Job Description:

  • Solve PVcase customers issues regarding their solar plant design in PVcase, basic software troubleshooting and escalate needed information to development team
  • Communicate with customers via live chat and email, answer customers’ queries & provide reliable information
  • Work alongside Technical Sales Manager while building and developing customer relationships that will turn clients into advocates
  • Understand what our customers want and expect us to do for them
  • Help to perform customer onboarding with the customer; provide education, webinars, release notes, tutorials and other self-service information etc.
  • Improve customer loyalty (and create advocates) through valued and memorable customer interactions


Requirements:

  • Excellent interpersonal and written communication in Spanish and English (C2)
  • Excellent in Spanish (would be an advantage)
  • Advanced knowledge of AutoCAD
  • Advanced knowledge of solar plant design
  • Passion in finding the best solution to customer questions/issues
  • Ability to manage multiple priorities in fast-paced environment with flawless execution
  • Analytical mind with creative problem-solving abilities
  • Strong work ethic with high energy and willingness to learn on the job
  • Sociable, curious, creative and passionate


About us:

  • Flexible work hours & remote work possibility
  • Full training and onboarding program
  • No stress work environment
  • Participation in trainings and international conferences
  • Exclusive work only with international markets
  • Considerable & steadily increasing salary
  • Additional vacation days for b-day, non-smokers etc. 


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  • Location
    Spain, Remote
  • Department
    Technical Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced